1. Introduction
BookItBro (“we”, “us”, or “our”) operates a digital platform that connects customers with service businesses such as salons, clinics, mechanics, and other service providers. This Privacy Policy describes how we collect, use, and protect your personal information when you use our website and services.
2. Information We Collect
We collect the following types of information:
• Personal Information: Name, email address, mobile number, and password (encrypted).
• Booking Information: Service details, appointment dates, and payment information.
• Location Data: Approximate location used to show nearby businesses.
• Device Information: IP address, browser type, and device identifiers.
• Business Information (for partners): Business name, address, GST details, bank account details for payouts, and staff information.
3. How We Use Your Information
We use your information to:
• Facilitate bookings and appointments between customers and businesses.
• Process payments through our payment gateway partner (Razorpay).
• Send booking confirmations, reminders, and OTPs via SMS and email.
• Improve our services and user experience.
• Comply with legal obligations under Indian law.
• Prevent fraud and unauthorized transactions.
4. Information Sharing
We share your information with:
• Payment Gateway: Razorpay (for processing payments securely).
• SMS/Email Providers: Twilio and Resend (for OTP and notification delivery).
• Business Partners: When you book an appointment, relevant booking details are shared with the service provider.
• Law Enforcement: When required by law or government authority.
We do not sell your personal data to any third party.
5. Data Security
We implement industry-standard security measures including:
• Passwords protected with bcrypt hashing (we never store or see your plain-text password).
• JWT-based authentication with separate access and refresh tokens.
• HTTPS/TLS encryption for all data in transit.
• Secure cloud database with encrypted connections and strict access controls.
• Regular reviews and updates to our security practices.
Despite our efforts, no method of transmission over the internet is 100% secure.
6. Data Retention
We retain your personal information for as long as your account is active. Booking records are retained for 7 years as required for tax and legal compliance under Indian law. You may request deletion of your account at any time.
7. Your Rights
Under the Digital Personal Data Protection Act, 2023 (DPDP Act), you have the right to:
• Access your personal data.
• Correct inaccurate data.
• Request deletion of your data.
• Withdraw consent for data processing.
• Lodge a complaint with the Data Protection Board of India.
To exercise these rights, contact us at privacy@bookitbro.in
8. Cookies
We use essential cookies for authentication and session management. We do not use tracking cookies for advertising. You can disable cookies in your browser settings, but this may affect functionality.
9. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected such data, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or SMS. Continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us
For privacy-related queries, contact:
BookItBro
Email: privacy@bookitbro.in
Phone: +91-XXXXXXXXXX
Address: Khammam, Telangana, India