Refund and Cancellation Policy

Customers can cancel bookings through the BookItBro app or website. Cancellation eligibility and refund timeline: • Cancellation 2+ hours before appointment: Full refund within 5-7 business days. • Cancellation within 2 hours of appointment: 50% refund (50% cancellation fee). • No-show: No refund. The full booking amount will be charged. • Cancellation after service has started: No refund.

If a business cancels a confirmed booking due to unforeseen circumstances (staff unavailability, emergency, equipment failure), the customer will receive a full refund within 5-7 business days. The business will not be penalized for the first 3 cancellations per month. Repeated cancellations may result in reduced visibility on the platform.

Refunds are processed back to the original payment method (credit/debit card, UPI, net banking) through Razorpay payment gateway. The typical timeline: • Refund initiated: Within 24 hours of cancellation. • Refund reflected in bank account: 5-7 business days (depends on bank). • UPI refunds: 3-5 business days. BookItBro is not responsible for delays caused by the customer's bank or payment gateway.

If a customer is dissatisfied with the quality of service received, they can raise a complaint within 48 hours of the appointment. BookItBro will investigate the complaint and may process a partial or full refund based on the findings. The decision of BookItBro shall be final and binding.

If a customer is charged twice for the same booking due to a technical error, the duplicate charge will be refunded within 3-5 business days. Please report such issues to support@bookitbro.in with transaction details.

The following are not eligible for refund: • No-show at the appointment. • Cancellation after the service has been initiated. • Bookings made with promo codes or discount vouchers that have been used. • Change of mind after the appointment is completed.

For business partners, BookItBro processes payouts for completed bookings as per the agreed settlement cycle (typically T+2 to T+7). BookItBro's commission is deducted from the payout amount. Refunds to customers are adjusted against future payouts.

For refund-related queries, contact: BookItBro Email: refunds@bookitbro.in Phone: +91-XXXXXXXXXX Address: Khammam, Telangana, India Please include your booking ID and transaction reference for faster processing.